FREQUENTLY ASKED QUESTIONS
All orders within India come with free delivery! For international orders, a delivery charge will apply. For specific details regarding international delivery charges, please feel free to reach out to us on WhatsApp. We’ll be happy to provide you with the relevant information. Thank you!
We strive to deliver orders as quickly as possible. However, the delivery time may vary depending on the pincode.
Unfortunately, it's not possible to update the shipping address after placing an order. We kindly ask our customers to double-check their shipping information before finalizing their orders to ensure accurate delivery. Thank you for your understanding.
For bulk orders or business inquiries, please feel free to contact us via email at order@thelokal.in or WhatsApp at 9380430691.
We don't have automated order tracking available. However, customers can seek assistance to check the status of their orders by providing an email ID or WhatsApp number. Feel free to share your inquiries through these channels, and we'll promptly assist you in tracking your order. Thank you for your understanding!"
We offer a range of convenient payment methods to make your shopping experience hassle-free:
- Credit/Debit Cards: Visa, Mastercard, American Express, and more.
- Digital Wallets: Paytm, PhonePe, Google Pay, and other popular options.
- Bank Transfers: Direct bank transfers.
- For International Customers: We also accept payments via PayPal.
Rest assured, we strive to provide flexible payment solutions to suit your preferences!
The product once it is delivered cannot be returned or exchanged unless any damage is found and/or a wrong product or incorrect quantity has been shipped
Our website doesn't currently offer an option to cancel orders.
Absolutely, our website is committed to ensuring a secure shopping experience for all our customers. We utilize the latest security measures to protect your personal information and transactions, providing you with peace of mind while shopping with us.
Yes, we do! We provide gift wrapping services to make your special purchases even more delightful.
You can easily get in touch with our customer support team by sending an emailing us at order@thelokal.in or reaching out to us on WhatsApp @ 9380430691. We're here to assist you with any questions or concerns you may have.