INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What regions do you deliver to?
Our global delivery network ensures your order reaches you, wherever you are in the world. Get a shipping quote by contacting us via WhatsApp.
What are the delivery charges for orders?

All orders within India come with free delivery! For international orders, a delivery charge will apply. For specific details regarding international delivery charges, please feel free to reach out to us on WhatsApp. We’ll be happy to provide you with the relevant information. Thank you!

What is the estimated delivery time for orders?

We strive to deliver orders as quickly as possible. However, the delivery time may vary depending on the pincode.

Is it possible to update the shipping address after placing an order?

Unfortunately, it's not possible to update the shipping address after placing an order. We kindly ask our customers to double-check their shipping information before finalizing their orders to ensure accurate delivery. Thank you for your understanding.

What is the process for placing a bulk order?

For bulk orders or business inquiries, please feel free to contact us via email at order@thelokal.in or WhatsApp at 9380430691.

Is GST included in the price?
Yes, the prices listed on our website include GST.
What is the process to check the status of my order?

We don't have automated order tracking available. However, customers can seek assistance to check the status of their orders by providing an email ID or WhatsApp number. Feel free to share your inquiries through these channels, and we'll promptly assist you in tracking your order. Thank you for your understanding!"

What payment methods do you accept?

We offer a range of convenient payment methods to make your shopping experience hassle-free:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and more.
  • Digital Wallets: Paytm, PhonePe, Google Pay, and other popular options.
  • Bank Transfers: Direct bank transfers.
  • For International Customers: We also accept payments via PayPal.

Rest assured, we strive to provide flexible payment solutions to suit your preferences!

What is your return and exchange policy?

The product once it is delivered cannot be returned or exchanged unless any damage is found and/or a wrong product or incorrect quantity has been shipped

How do I cancel my order?

Our website doesn't currently offer an option to cancel orders.

Is it safe to shop on your website?

Absolutely, our website is committed to ensuring a secure shopping experience for all our customers. We utilize the latest security measures to protect your personal information and transactions, providing you with peace of mind while shopping with us.

Do you offer gift wrapping services?

Yes, we do! We provide gift wrapping services to make your special purchases even more delightful.

What should I do if I have trouble with my order?
You can easily get in touch with our customer support team by emailing us at order@thelokal.in  or by reaching out via WhatsApp at 9380430691. We're here to assist you with any questions or concerns you may have!
How do I contact customer support?

You can easily get in touch with our customer support team by sending an emailing us at order@thelokal.in  or reaching out to us on WhatsApp @ 9380430691. We're here to assist you with any questions or concerns you may have.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Reach us

Operational Address:
TheLokal.in
Digitrait Solutions Private Limited
003, Classique Mansion,
6th Cross 19th Main Road,
HAL II Stage, Kodihalli
Bangalore – 560008.